Our Core Values

We live by our core values and we believe how you do one thing is how you do everything! If our core values match up to your company's core values, we are already off to a good start. Our company culture is very important to us and we love working with companies that share the same belief.

Be Our Client's Protector

We are here specifically because our clients do not know what you know.
Do not make clients feel bad about calling in, put them at ease as quickly as possible.
Let clients know you will take care of them. “I can help you with that” or “Let’s see how we can solve this for you” goes a long way.
Make our clients smile!

Own It – ALWAYS!

Follow up on client satisfaction every time.
Do it once and check it twice.
Ask “Is there anything else I can do for you?” or “Did I answer all your questions?”
If you make a mistake, that’s OK, we are human.
Always ask yourself “How can I help?”

Strive for Excellence

Good just is not good enough. We must insist on higher standards and making sure we do it right the first time.
The little things count.
Document everything so it is easier next time.
Make recommendations to improve our processes.
Work smarter, not harder.

Be Humble and Coachable

There is always room for improvement, be on the lookout for it.
It is okay to ask for help.
Mistakes happen, come forward quickly and be part of the solution.
It is okay to admit when we are not good at something, it’s how we can grow, together.

Create a Fun Atmosphere

It is okay to have fun and be a little quirky, but not at someone else’s expense.
Play games, have fun, celebrate success.
Celebrate clients success too.
Create an environment you want to work in.
No Gossip or Office Politics, everyone is in this together.
Always smile and laugh.

Over-Communicate