We live by our core values and we believe how you do one thing is how you do everything! If our core values match up to your company's core values, we are already off to a good start. Our company culture is very important to us and we love working with companies that share the same belief.

Be Our Client's Protector

  • We are here specifically because our clients do not know what you know.
  • Do not make clients feel bad about calling in, put them at ease as quickly as possible.
  • Let clients know you will take care of them. “I can help you with that” or “Let’s see how we can solve this for you” goes a long way.
  • Make our clients smile!

Own It – ALWAYS!

  • Follow up on client satisfaction every time.
  • Do it once and check it twice.
  • Ask “Is there anything else I can do for you?” or “Did I answer all your questions?”
  • If you make a mistake, that’s OK, we are human.
  • Always ask yourself “How can I help?”

Strive for Excellence

  • Good just is not good enough. We must insist on higher standards and making sure we do it right the first time.
  • The little things count.
  • Document everything so it is easier next time.
  • Make recommendations to improve our processes.
  • Work smarter, not harder.

Be Humble and Coachable

  • There is always room for improvement, be on the lookout for it.
  • It is okay to ask for help.
  • Mistakes happen, come forward quickly and be part of the solution.
  • It is okay to admit when we are not good at something, it’s how we can grow, together.

 Create a Fun Atmosphere

  • It is okay to have fun and be a little quirky, but not at someone else’s expense.
  • Play games, have fun, celebrate success.
  • Celebrate clients success too.
  • Create an environment you want to work in.
  • No Gossip or Office Politics, everyone is in this together.
  • Always smile and laugh.


  • Always let the client know where things stand as you move through the process.
  • The client should never be the one asking for an update.
  • Provide updates until the client asks you to stop providing updates.


  • We have each other's backs.
  • Always collaborating together towards a common outcome.
  • We celebrate each other's successes.
  • We achieve as a team what individuals cannot.

If you would like to have a conversation about how we can work together, call us today at 913-281-6457.