The 3 Biggest Problems Kansas City Metro AreaCEOs Have With Most IT Firms

If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.

Our research shows that most successful Kansas City Metro Area CEOs have 3 big problems when dealing with most IT support companies. See if you agree…

Problem #1: You Have Constant Technical Problems.

Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.

Problem #2: They Don’t Understand How Critically Important Your Time Is.

If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.

You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.

Problem #3: Poor Communication And Service.

From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.

Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.

Free Emergency Support For Your Next Computer Crisis

As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.

There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.

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True IT Partner

Omega Tecks is a highly skilled, true IT “partner” with integrity. A partner works towards a shared vision and is truly looking out for your good, and Omega Tecks is that in spades. I have the confidence that Omega Tecks is not going to take advantage of our lack of IT knowledge and is consistently and constantly looking out for us and securing our vulnerabilities. We get straight talk that is communicated in terms that make sense to the average person. Jason’s experience and expertise allows him to understand what companies need and do not need, and how to manage and implement systems that just work and create less downtime and more security.

Kristin Clauson Evolve
Director of Evolution
Mission, KS

Responsive, Knowledgeable and Consistent Techs

The biggest benefits since moving to Omega Tecks is response time and working with the same person each time.

Other firms send me whoever is available whether they know our system or not. We often get billed for them just trying to learn our system and/or breaking something because they do not know it. Omega Tecks allows us to work with the same technician each time.

Whether it is IT, HVAC, electrician when it comes to my business, I want to work with a company that gives me one or two representatives who know my system specifically I do not want to have to retrain whoever they send me each time on where to go and find our stuff.

Alexa Ewell Ace Personnel
Director of Operations
Mission, KS